Booking Terms

01Your booking

Your booking is confirmed once payment succeeds and you receive a confirmation with a reference starting PLT-. Please check the dates, room and guest details in it.

02Prices and payment

Prices are in Thai baht. The total shown before you pay is the amount charged.

The whole stay is paid by card when you book. Your card is first authorised and only charged once your room is secured in our reservations system; if it cannot be secured, the authorisation is released and nothing is charged.

03Cancellation

You can cancel free of charge until 48 hours before your arrival date. After that, or if you do not arrive, the stay is non-refundable.

To cancel, email plerntaan@gmail.com with your booking reference. Refunds go back to the card you paid with, usually within 5–10 business days.

04Changes

To change your dates or the number of guests, contact us. Changes depend on availability and may change the price.

05Check-in and check-out

Check-in is from 14:00 and check-out is by 12:00. Please bring photo ID or a passport for every adult guest: Thai law requires us to register guests.

06Guests and house rules

Please keep to the room's maximum number of guests, do not smoke indoors, and be considerate of other guests. Damage beyond normal wear may be charged.

07The falls and the grounds

Plerntaan sits on a natural waterfall and stream. Swimming and walking near the water are at your own risk; please keep children supervised at all times.

08Liability

We are not liable for losses caused by events beyond our reasonable control, such as severe weather, flooding or utility failures. Nothing in these terms limits your rights under Thai consumer law.

09Governing law

These terms are governed by the laws of Thailand.

10Contact

Plerntaan · 407, Phaya Yen, Pak Chong District, Nakhon Ratchasima 30320 · plerntaan@gmail.com · 092 629 9541